When your home needs an upgrade that requires professional service, it’s crucial to find and hire someone you can trust. For projects like flooring replacement, home improvement contractors offer varying levels of customer service, options of materials, and expertise to complete a quality job. To help you find the right company to replace your floor, the This Old House Reviews team took a close look at major providers across the country to give you an honest review.
In this Empire Today review, we help you determine if the company is a good choice for your next project.
About Empire Today
Empire Today is a well-known name in the flooring replacement industry. It provides an in-home shopping experience and digital tools that eliminate the need for shopping for products at a store. Empire offers a variety of flooring styles to choose from, which include carpeting, vinyl, tile, and hardwood.
Below are some of the advantages and disadvantages of Empire Today.
Pros & Cons
|In-home estimate allows you to view flooring samples without going to a store||No sample pricing on the website|
|Pricing includes the costs of labor and removal of old floors||You cannot purchase flooring products without installation services|
|Visualization tool to see your new flooring before it’s installed||Some Empire Today reviews from customers mention issues with installation|
Types of Flooring Offered
With the different types of flooring offered by Empire Today, you can plan a variety of flooring upgrades for your home, from the kitchen to living areas and more. The company sells name-brand flooring options in a variety of colors and styles that are all built to be durable and long-lasting. Its team tests the quality of the materials to ensure you’re getting a great product.
Here are some of the flooring options offered by Empire Today:
- Engineered hardwood
- Solid hardwood
- Wood laminate flooring
- Vinyl plank flooring
- Ceramic tile flooring
- Porcelain tile flooring
During a consultation, you can view samples of these flooring styles in your home, or you can shop online and filter products by the room you’re shopping for or the functionality you’re looking for in flooring materials. Flooring from Empire Today includes eco-friendly as well as pet- and kid-friendly options. The company also has a photo gallery where you can view various styles within a real home so you can see what the final product looks like.
In addition to flooring, Empire offers blinds and shades as well as commercial flooring options.
Flooring Installation Services
Empire Today provides professional installation with the purchase of your new floors. Many locations offer the option to schedule next-day services. Here are some of the steps included in Empire’s installation services:
- The team can move your furniture to get started working on the area.
- They’ll remove your old flooring and dispose of it.
- Your new flooring will be installed.
- The installers will also clean up after the job is done.
Empire Today Cost
The cost to replace your floors can play a large part in whether or not you hire a company. That’s why we recommend comparing quotes from multiple providers. Before providing a quote, Empire Today requires that you schedule an appointment for a flooring professional to come to your home, citing that an in-person visit is necessary in order to understand everything that will be required to complete the job correctly.
Empire Today’s flooring professionals will visit your home to learn its unique needs and the factors that will help determine the best type of flooring. The company claims to provide its customers with an all-inclusive price for new flooring installation, which includes:
- Removal of old flooring
- Installation of new floors
- Underlayment and padding
- Accessories like trim and thresholds
Empire provides financing plans with monthly payments to fit your budget. You can also ask about its Low Price Guarantee. The website states that if you find a similar comparable product at a lower price, the company will match the price for your project.
Getting an Estimate for Your Flooring Project
If you are interested in new floors from Empire, schedule a free in-home estimate online or call the customer service line. On the website, enter your zip code to find a branch near you. Then, select a date and time that works for you. You’ll also be asked to provide some information about the type of project you are planning, including the room of your house and the styles you’re interested in.
Your consultant will help you choose the best flooring for the area or room. He or she will take measurements and consider details of your home like:
- Where to place carpet seams
- How flooring transitions between rooms in your home
- Angles of walls
- Columns and other cutouts
- Hallways, stairs, closets, and doors
These factors will help determine the final cost of your flooring project, and your flooring expert will give you an upfront, all-inclusive estimate. The company promises no hidden fees after this initial quote.
If you want to imagine your project before it’s done, Empire created a useful tool to help. Its website allows you to visualize the new flooring in your home. Simply upload a photo of your room, then choose your preferred flooring option to see how it could look.
Empire Today Locations
Many homeowners prefer to work with small, local businesses in their community, while others appreciate the professionalism of large brands with decades of experience. Each type of flooring company will have benefits and drawbacks, depending on the qualities you’re looking for.
You can find 70 Empire Today locations in 30 states around the country (plus Washington, D.C.). Visit the website to learn more about its locations within popular metropolitan areas in each of the following states:
- New Hampshire
- New Jersey
- New York
- North Carolina
- South Carolina
It’s important to note that Empire Today does not have showrooms or retail locations. Instead, in the states listed above, its team members are available for in-home consultations and to perform installation services.
Empire Today Reviews
Because Empire Today has many locations all over the country, the quality of customer service may vary depending on where you live. Like most companies, Empire Today has a mix of both positive and negative reviews on third-party websites. The company is accredited with the Better Business Bureau, where it has over a thousand customer reviews and an A+ rating.
Some negative reviews mentioned incorrect installation or service people showing up late to their appointment. On the other hand, many homeowners complimented the team for being friendly and easy to work with, getting the job done quickly.
Check out some real Empire Today reviews:
Donna V. via BBB said:
“Everyone I dealt with at Empire Today was professional and courteous. The carpet I bought was low-end yet looks beautiful! Empire asks for a deposit whereas Home Depot had me pay in full upfront and waited weeks to call for an installation appt! After reading all the reviews here I was worried but everything turned out great.”
Anthony D. via BBB said:
“Horrible service. [The] salesperson came out twice to do an entire house laminate floor installation. We moved all the furniture out and prepared. On the day of installation, the contractor told me I could not install laminate in my house. It was a complete waste of time. The New Jersey manager Christopher was extremely unprofessional.”
Teresa S. via BBB said:
“Great experience. [They] made my carpet installation very easy. Reasonable and professional. Highly recommend this company.”
Compared to other companies that offer flooring installation services, Empire Today is a great option for accessing tons of flooring styles like wood, tile, and carpet flooring. The company gives its customers a personalized consultation process within the home, and it provides an all-inclusive price estimate without hitting you with hidden fees later. By scheduling an appointment with Empire Today, you also get to view flooring samples and see the options under your home’s lighting.
One potential drawback is that you will not know anything about pricing until you schedule an in-home visit. Also, customer reviews for the company are average, with a few complaints about the quality of Empire’s installation services.
Overall, we believe that the positives outweigh the negatives. To determine if Empire is right for you, we recommend scheduling an appointment over the phone or by visiting the company’s website.
Frequently Asked Questions
Does Empire Today offer any discounts?
Yes, to help its customers save money on new flooring projects, Empire Today offers deals and coupons. These specials come and go, so it can be beneficial to stay up to date with the company to catch the best one. For instance, you can save money off of your project when you sign up for emails. Also, Empire has seasonal sales for various flooring products.
What are Empire Today’s financing options?
If you need to spread out the cost of your flooring project, you can apply for financing. Empire Today offers 12-month or 48-month financing. Discuss your options fully with a customer service agent.
Does flooring from Empire Today come with a warranty?
The Empire website states that each of its flooring products comes with a manufacturer’s warranty and limited Installation Warranty. You can find more information and details about these warranties on the company website.
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